Returns & Exchanges- Returns Policy for damaged or faulty goods
- Returns
Policy for sale items
- Gift returns
- How to proceed if you
want to return or exchange an item
- How to proceed if you want
to return damaged or faulty goods
Unsuitable jewellery
purchased online through our web site will need to be shipped back to us
for return or exchange within 3 working days of receiving the item.
Please note that we are unable to accept returns or exchanges on pierced
earrings.
We strongly advise all customers to check their
purchase thoroughly upon delivery before removing any attached tags or
disposing of any original packaging.
Upon receipt of an order, if
any item has been received with no tags, damaged or faulty the customer
should
notify us (by phone or email) within 48 hours of receipt if they
wish to return the item.
The item you return must be in new,
unused, and unworn condition, with all the original packaging and tags
still attached. We do not accept any item with any indication that it
was used. In such cases, the item will be returned to the purchaser.
Before
you return something you must notify us within 48 hours of receiving the
item and obtain a Return Authorisation Reference [RAR] number by
emailing us at orders@pearls.co.uk All returns from any particular
order need to be returned in one shipment.
Please include your
original receipt in the returned parcel. You must write your Return
Authorisation Reference [RAR] number on the receipt, and on the label of
the returned parcel. Any returned items that are not accompanied by an
official reference number will not be accepted.
We can only
exchange an item for the same item in a different size, subject to
availability or a similar item. We are unable to process any exchanges
for a completely different item. Exchanged items can only be dispatched
after the returned goods have been received and undergone a quality
control check.
Returns received after the 5 working days time
frame are accepted at the discretion of CDP and can only be refunded
with a 'store credit note' which can be used online or in our shop.
Exchanges
received outside the 5 working days timeframe as stated above are also
subject to product availability and the customer will incur any shipping
costs for such exchanges. Any further returns of exchanged items
outside the stated time-scales will again be at the customer's cost for
shipping and refunded only as a store credit.
If you prefer, you
can contact one of our Customer Care representatives who will be happy
to talk you through our returns procedure, simply call 0207 373 3369
from within UK or +44 207 373 3369 from overseas. Our customer service
team is available Monday to Saturday 10.30 am to 6.30 pm GMT.
It is
advisable to send returned items by Royal Mail special delivery post /
DHL or FedEx and keep your proof of postage certificate, as we cannot be
responsible for goods lost or damaged in transit.
Please note
that we do not accept liability for returned goods if you do not return
them to us via Royal Mail Special Delivery, DHL or FedEx, i.e. a tracked service.
Please
send all returns to Coleman Douglas Pearls, 42 Beauchamp Place, London
SW3 1NX, UK.
Please note that all postal or courier
costs for returned goods are the customer's responsibility and will be
reimbursed by us only in the case of damaged, faulty or incorrectly
supplied goods.
If you wish to receive a refund we will re-credit
the original purchaser's credit card for the sum paid less any taxes,
duties and postal or courier costs.
Please be aware that international
customs duties and sales taxes are NOT refunded for shipments outside
the European Community (EU).
In the event of an exchange please
be aware that you will be required to pay any difference in cost and any
additional carriage, shipping, taxes and import duties. Any unused
credit will remain on your account until your next purchase.
Please
note that all postal or courier costs for returned goods are the
customer's responsibility and will be reimbursed by us only in the case
of damaged, faulty or incorrectly supplied goods. Customers' statutory
rights are unaffected.
Returns
Policy for damaged or faulty goodsSame as above except
that we request that all items are returned within 3 working days
of the date you received your Return Authorisation Reference [RAR]
number.
Returns Policy for
Sale ItemsSame as above except that we request that all
sale items are returned within 3 working days of the date you received
your Return Authorisation Reference [RAR] number.
Any items
returned outside the above mentioned time frame are accepted at the
discretion of CDP and can only be refunded as a store credit.
Gift returnsIf you have
received a gift from Coleman Douglas Pearls you can exchange it for
credit to use at Coleman Douglas Pearls. This allows you to exchange your unwanted gift for
another item by using this credit to purchase more suitable Coleman
Douglas Pearls designs either online or at our shop Coleman Douglas
Pearls, 42 Beauchamp Place, London SW3 1NX. Please be aware that you
will be required to pay any difference in cost and any additional
shipping costs, taxes and import duties. Any unused credit will remain
on your account until your next purchase.
How to proceed if you want to return or
exchange a giftThe item you return must be in new,
unused, and unworn condition with all the original packaging and tags
still attached. We do not accept any item with any indication that it
was used. In such cases, the item will be returned to the purchaser.
Before
you return something you must notify us within 48 hours of receiving the
item and obtain a Return Authorisation Reference [RAR] number by
emailing us at orders@pearls.co.uk. All returns from any particular
order need to be returned in one shipment.
Please include your
original receipt in the returned parcel. You must write your Return
Authorisation Reference [RAR] number on the receipt, and on the label of
the returned parcel. Any returned items that are not accompanied by an
official reference number will not be accepted.
We can only
exchange an item for the same item in a different size, subject to
availability or a similar item. We are unable to process any exchanges
for a completely different item. Exchanged items can only be dispatched
after the returned goods have been received and undergone a quality
control check.
It is advisable to send returned items by Royal
Mail special delivery post / DHL or FedEx and keep your proof of postage
certificate, as we cannot be responsible for goods lost or damaged in
transit.
Please note that we do not accept liability for returned
goods if you do not return them to us via Royal Mail Special Delivery,
DHL or FedEx, i.e. a tracked service.
Please send all returns to Coleman Douglas Pearls,
42 Beauchamp Place, London SW3 1NX, Great Britain.
Please note
that all postal or courier costs for returned goods are the customer's
responsibility and will be reimbursed by us only in the case of damaged,
faulty or incorrectly supplied goods.
In the event of an
exchange please be aware that you will be required to pay any difference
in cost and any additional carriage, shipping, taxes and import duties.
Any unused credit will remain on your account until your next purchase.
How to proceed if you want to return faulty
goodsWe request that all faulty items are returned within
3 working days of the date you received your Return Authorisation
Reference [RAR] number by following the standard returns process
detailed above.
Please note that faulty items will be accepted
only if the goods are delivered to the customer damaged or there is a
subsequent manufacturing fault within a period of 6 months after
delivery. All items returned as faulty will be inspected and any items
deemed subject to fair wear and tear will not be accepted as faulty.
Exchanges
are possible if the item is available. We can only exchange faulty
items for the same item in the same size, subject to availability. If
you wish to exchange, please make your request clear when requesting
your RAR.
Where possible items may be repaired on request but
only where such items are deemed faulty and repairable. Repairs do not
come with any guarantees.
